Privacy policy

Last Updated: 13 September 2026

This Privacy Policy describes how Jainixi Watches (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit our website, purchase our products, create an account, or otherwise communicate with us.

This Privacy Policy applies to our website jainixiwatches.com and the products and services offered through it.

By using our website and services, you acknowledge the practices described in this Privacy Policy. If you have any questions regarding this policy or your personal information, you may contact us using the information provided below.

1. Information We Collect

We may collect personal information that you provide directly to us when you browse our website, place an order, create an account, contact customer support, or otherwise interact with us.

This information may include:

  • Your name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Account information

  • Customer-support communications

  • Contact and communication preferences

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, operating system, referring pages, website activity and approximate location derived from technical information such as your IP address.

2. How We Use Your Information

We may use your personal information for purposes including:

  • Processing and fulfilling your orders

  • Processing payments

  • Arranging shipping and delivery

  • Providing order and delivery updates

  • Managing returns, refunds and exchanges

  • Creating and maintaining customer accounts

  • Responding to customer enquiries

  • Providing after-sales support

  • Detecting and preventing fraudulent or unauthorized transactions

  • Maintaining and improving our website and services

  • Complying with applicable legal, accounting and regulatory requirements

  • Sending marketing or promotional communications where permitted or where you have provided the necessary consent

You may opt out of promotional communications using the unsubscribe option provided in those communications, where available.

3. Payment Information

When you make a purchase, payment information required to complete the transaction is processed through the payment methods and payment service providers available through our checkout.

Payment information may be processed by Razorpay and/or other payment service providers enabled on our Shopify store.

Jainixi Watches does not directly store your complete credit or debit card details. Payment service providers process payment information according to their respective security and privacy practices.

Cash on Delivery (COD) may also be available for eligible orders and locations.

4. How We Share Personal Information

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify and ecommerce service providers

  • Payment processors

  • Shipping and courier partners

  • Order fulfilment providers

  • Customer-support providers

  • Analytics and website-performance providers

  • Marketing and advertising service providers

  • IT, hosting and security providers

We may also disclose information where required by applicable law, regulation, legal process, court order or governmental authority, or where reasonably necessary to protect our rights, customers or services.

We may also disclose relevant information as part of a legitimate business transaction such as a merger, acquisition, restructuring or transfer of business assets.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use our website, improve performance and, where applicable, support advertising and marketing.

Because our store is powered by Shopify, certain cookies may be used by Shopify to provide ecommerce functionality.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes and meeting applicable legal, tax, accounting and regulatory obligations.

Retention periods may vary depending on the type of information and applicable requirements.

7. Data Security

We take reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and passwords confidential.

8. Children's Privacy

Our products and ecommerce services are intended for adults and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

9. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing

  • Opt out of eligible marketing communications

These rights may be subject to legal limitations and verification requirements.

To submit a privacy-related request, please contact us using the details below.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Those third parties operate under their own privacy policies and practices. Jainixi Watches is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the applicable privacy policy before providing personal information to a third-party service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology or applicable requirements.

When changes are made, the updated version will be published on this page and the Last Updated date may be revised accordingly.

12. Contact Us

For questions regarding this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact:

Jainixi Watches

Email: jainixi2020@gmail.com
Phone: +91 98792 44086
Address: 40, Govind Park Society, Opp. Utran Lake Garden, Utran, Surat, Gujarat – 394105, India
Website: jainixiwatches.com