Shipping policy

At Jainixi Watches, we aim to provide safe, reliable and timely delivery across India. Every order is carefully checked and securely packed before dispatch.

Delivery Timeline

  • Orders are generally delivered within 2–7 working days across India.

  • Delivery times may vary depending on the destination, courier serviceability, and product availability.

  • Remote locations, holidays, weather conditions, or unexpected courier delays may require additional time.

Order Processing

  • Orders are generally processed and dispatched within 1–2 business days after confirmation.

  • Once your order has been dispatched, tracking information will be provided through the available notification method.

  • You can use the tracking information to follow your shipment until delivery.

Do You Offer Free Shipping?

Yes. Jainixi Watches offers Free Shipping across India on eligible orders.

If any special shipping charge applies to a particular order, product or location, it will be displayed or communicated before the order is processed.

Is Cash on Delivery (COD) Available?

Yes. Cash on Delivery is available for eligible orders and serviceable PIN codes across India.

COD availability may depend on the delivery location, order value and courier serviceability.

For certain orders, we may contact you to verify the order before dispatch.

Do You Ship Pan India?

Yes. We ship to serviceable PIN codes across India.

Delivery to certain remote or restricted locations depends on courier availability and may require additional time.

Which Courier Partners Do You Use?

We use reliable courier and logistics partners depending on your location, shipment requirements and serviceability.

The courier partner may vary for each order.

How Can I Track My Order?

Once your order has been dispatched, you will receive tracking information through the available notification method, such as SMS, email or WhatsApp, where applicable.

If you have difficulty tracking your shipment, contact us with your order number and we will assist you.

What If My Address or Contact Details Are Incorrect?

Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number when placing an order.

If a shipment is returned because of an incorrect/incomplete address, incorrect contact information or another customer-related delivery issue, re-shipping charges may apply.

What If I Refuse Delivery?

If you no longer wish to receive an order after it has been shipped, you may refuse delivery. The courier will return the shipment to us as RTO (Return to Origin).

For COD orders, no payment is required if the shipment is refused before accepting delivery.

For prepaid orders, once the RTO shipment has been received back by us and verified, the eligible refund will be processed to your original payment method.

Delays

We make every effort to deliver orders within the estimated timeframe. However, delays caused by courier operations, weather, public holidays, natural events or other circumstances outside our reasonable control may occasionally occur.

If your shipment is significantly delayed, please contact us, and we will assist you with the available tracking information.

Contact Us

For shipping, delivery or tracking assistance:

Jainixi Watches
Email: jainixi2020@gmail.com
Phone / WhatsApp: +91 98792 44086