Return and Refund Policy

Hassle-Free Returns & Assured Warranty

At Jainixi Watches, we stand behind the quality and authenticity of the watches we sell.

If your watch arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible.

Eligible return requests can be made within 7 days of delivery, subject to the conditions below.

1 Year Warranty
Easy Returns
Customer Support

Can I cancel my order?

Yes.

If your order has not yet been shipped, please contact us as soon as possible.

You can request cancellation by:

Phone / WhatsApp: +91 98792 44086

Please provide:

  • Order number

  • Customer name

  • Registered phone number or email

If the order has not been dispatched, we will try to cancel it.

Can I cancel my order after it has been shipped?

Once your order has been shipped, it cannot be cancelled directly.

If you no longer wish to receive the order, you may refuse the delivery. The shipment will then be returned to us by the courier as RTO (Return to Origin).

For Cash on Delivery (COD) orders, no payment is required if you refuse the delivery.

For Prepaid orders, once the RTO shipment is received back by us and verified, the eligible refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

Can I return the product?

Yes, eligible products can be returned within 7 days of delivery.

To qualify for a return:

  • The watch must be unused and unworn.

  • It must be returned in the same condition in which it was received.

  • Original packaging, tags, warranty card, accessories and manuals must be included.

  • The product must not show signs of damage, modification or misuse.

  • Proof of purchase or order details may be required.

How can I request a return or exchange?

Before sending any product back, please contact our support team.

Send us:

  • Your order number

  • Customer name

  • Reason for return or exchange

  • Photos or video of the product where required

  • Photos of the packaging if the item arrived damaged

Contact:

Phone / WhatsApp: +91 98792 44086

Once the request is reviewed and accepted, we will provide the return instructions.

Please do not send the product back without receiving return confirmation from us.

What is returnable?

Eligible returns may include:

  • Product received damaged

  • Product received defective

  • Incorrect product received

  • Product materially different from the ordered item

  • Eligible unused products returned within the 7-day return period

Products may not be eligible for return if:

  • They have been worn or used

  • They are damaged after delivery

  • They have been modified or repaired by an unauthorized person

  • Original packaging or accessories are missing

  • The return request is made after the applicable return period

Customer rights under applicable law are not affected.

Are there any charges for returns?

If we confirm that the product received was wrong, damaged or defective, we will advise you regarding the appropriate return-shipping arrangement.

For returns requested for reasons such as change of mind or personal preference, return-shipping charges may be the customer's responsibility.

Any applicable charges will be communicated before the return is approved.

How will I receive my refund?

Once the returned product is received and inspected, we will notify you regarding refund approval.

For prepaid orders, approved refunds will generally be processed to the original payment method, where supported.

For Cash on Delivery orders, we may request your UPI or bank details to process the refund.

Approved refunds are generally initiated within 10 business days after inspection.

Banks and payment providers may take additional time to reflect the refund in your account.

What about exchanges?

If you want to exchange a product, please contact us first.

The exchange will depend on product availability and successful inspection of the returned watch.

If the replacement product has a different price, the difference may need to be paid or refunded.

What warranty do I get?

Warranty coverage depends on the product and brand.

Where a 1-year warranty is stated on the product page or supplied with the product, the warranty applies according to the relevant warranty terms.

Warranty generally does not cover:

  • Accidental damage

  • Physical damage

  • Improper use

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Damage caused by misuse

  • Water damage beyond the product's stated water-resistance rating

For warranty assistance, contact Jainixi Watches with your order details.

Return Address

Approved returns should be sent only after receiving return instructions from us.

Jainixi Watches
40, Govind Park Society
Opp. Utran Lake Garden
Utran, Surat, Gujarat – 394105
India

Contact Us

For cancellations, returns, exchanges, refunds, or warranty assistance:

Email: jainixi2020@gmail.com
Phone / WhatsApp: +91 98792 44086